“Thank You For Commenting” Message Should Be Required On All Blogs

Have you ever commented on a blog, clicked submit and then … nothing. The blog reloaded to the exact same page yet there is no text, no nothing, telling you if your comment went through? Don't you just hate that?

Well that's what today's article is about. A huge pet peeve of mine and smack anyone upside their head who has a blog like that. This goes back to my user interface designing days.

The idea is simple: “Always let the user know what's doing on.” We, the users, are not you the programmer/designers/guru. We generally do not have the knowledge to understand everything therefore most of the time we would like to know what's what.

If we comment on a blog post/article we sure as heck would like to know if our comment was accepted and heard.

Now I don't mean accepted by the moderator, I mean accepted by the system.

We need feedback to let us know if it worked. If not, we might just end up double posting. Or worst of all, never come back again or never comment again … which is what I do.

So I beg of you Mr/Ms/Mrs Blog owner, please please give use user interface feedback and let us know if our comment was submitted.

Think of it this way, you go to the post office or the mail box and drop off your letters. But you won't know if the mail was accepted and sent until you get a reply back from who-ever your sending it too. How unnerving that is in this day in age.

Why anyone would want to annoy their readers like this, I dunno.

But if you have a blog like this, here are some ways you can make sure a “thank for your commenting” message will be shown:

  • Ask your favourite programmer/web-master/16-year-old to add it
  • Install the Disqus Comment System onto your blog and it'll take care of everything for you
  • Add the message yourself into the blog program code. If you use WordPress you can just use the programming hooks.

If you don't want to go changing things around like that, you could always:

  • Add a nice little message above the comment area that says something along the lines of “Please take note that the system does not tell you if your comment was accepted or not. Don't worry if you do not see a thank-you message”. Or something like that.

But whatever the case may be, I beg of thee PLEASE give us users a sense of peace when commenting and let us know that our voices are heard.

  • Piotr,
    In this article, you mentioned using the Disqus Comment System. But in your June 24th article, you mentioned that you loved it but had to remove it. I am a little confused. It sounds good and I may want to try it – what is your final answer?
    Sally

    • Hey Sally!

      Good question. My suggestion currently is based on what you want. If you just want something nice and to work: go with Disqus. It’s very usable. Looks and works great and catches more spam than the regular wordpress system.

      But if you want customizability … stick with the default wordpress system.

      I’ve changed back to the normal WP system because I need more control over the comment system, something the disqus plugin didn’t allow.

      Hope that helps,
      –PK

    • Thanks Sheila for the input!

      I think you hit the nail on the head with “Making it easy for your visitors is important and letting them know their comment is accepted”. The user experience is such an important part of the sales process that I’m so surprised everyone doesn’t look into improving their users experiences!

  • Hi Piotr!

    Glad to see you are back and accepting comments. I have been considering Disqus, but I’m not ready to take the plunge. I don’t like some other system doing stuff with my data 🙁 But I know I need to update my comment template on my blog. At least on mine, you can see its been posted or waiting in moderation I guess :-\ But something there needs to change. I may add a note like you said.

    Gwen

    • YEY! hey Gwen 🙂

      I know the feeling of not liking other systems holding my data. It just feels a bit wrong for some reason no?

      When you update your blog let me know and I’ll be your 1st guaranteed visitor 🙂 Don’t forget the “waiting in moderation” comment 🙂

      –PK

  • Very good point, Piotr, I agree 100%, and thank you for the reminder. With that in mind I hope it wasn’t your experience of commenting on my blog that inspired this post. As far as I know, first time commenters see a message about their comment awaiting moderation, and repeat commenters have their post appear immediately. Yours may have been an exception, as it was the first legitimate comment ever to get classified as spam by the system. Not sure why, it looks perfectly normal to me. What did you see when you posted your comment on my blog? Was there a message, or nothing?

    • Hey Nicole,

      Hehe, my comment got marked as spam? HAHAHA. I guess your blog system knows to keep out crazy people 🙂

      Don’t worry, it wasn’t your blog that inspired this. This topic has been on my “write about” list for a while.

      I don’t remember what happened on your blog though. I think it was a case of no message and what not. Though I don’t remember. Hehe. Maybe I didn’t see anything because it was automatically marked as spam? hehe 😀 Seems I’m a bad influence on computer systems =^_^=.

      Thanks for responding and commenting 🙂

      –PK

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